Frequently Asked Questions
Where do you ship?
We currently ship orders to the United States using registered international courier services.
Do you offer free shipping?
Yes, free standard shipping is available on all orders.
How long does it take to process an order?
Orders are typically processed within 3–4 business days, excluding weekends and holidays.
What is the estimated delivery time?
Estimated delivery time is approximately 8–14 business days, including processing and transit time. Delivery timelines may vary.
Will I receive tracking information?
Yes, tracking details are shared via email once your order has been dispatched.
Can I change my shipping address after placing an order?
Address changes may be possible before the order is processed. Please contact support as soon as possible after placing your order.
What should I do if my order is delayed?
Delivery timelines are estimates. If your order appears delayed beyond the expected timeframe, please contact our support team for assistance.
What if I receive a damaged or incorrect item?
If an item arrives damaged or incorrect, please contact us within 7 days of delivery with your order details and clear images.
Do you accept returns or exchanges?
Yes, return or exchange requests are accepted within 7 days of delivery, subject to eligibility conditions outlined in our Return Policy.
How will my refund be processed?
Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
What payment methods do you accept?
We accept supported payment methods displayed at checkout, including cards and other available digital payment options.
How can I contact customer support?
You can reach our support team via email at support@cutlerycafe.com or by phone during listed support hours.