Shipping policy
At Cutlery Cafe, we aim to ensure that orders are shipped in a clear and transparent manner. We work with registered domestic and international courier services to facilitate order delivery.
1. Shipping Availability
We currently offer shipping to the following destination:
-
International: United States
Shipping Charges:
Free standard shipping is available on all orders.
2. Order Processing & Delivery Timelines
The following timeframes are provided for general guidance:
- Order Cut-off Time: 6:00 PM (Eastern Time (ET)), Monday to Friday
- Handling Time: 3–4 business days (Monday to Friday)
- Transit Time: 5–10 business days (Monday to Friday)
Estimated Total Delivery Time:
Approximately 8–14 business days, depending on destination and courier operations.
Delivery timelines may vary due to customs clearance, courier delays, weather conditions, or other factors beyond our control.
3. Tracking & Delivery
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Order Tracking:
Tracking details are shared via email once the order has been dispatched. -
Delivery Address:
Orders are delivered to the address provided at checkout. Customers are responsible for ensuring address accuracy. -
Delivery Confirmation:
Confirmation of shipment and delivery status is provided through email updates.
4. Shipping Responsibility & Delays
- Cutlery Cafe is not responsible for delays caused by courier services, customs authorities, or circumstances beyond our control.
- In case of failed delivery attempts due to incorrect address details, re-shipping costs may apply.
5. Contact Information
For questions related to shipping or delivery, please contact us:
Business Name: TERRA CART LLC
Registered Address:
212 N 2nd St, Ste 100
Richmond, KY 40475
United States
Contact us
Phone: +14752915091
Email: support@cutlerycafe.com