Shipping and Delivery Policy

At Cutlery Cafe, we aim to ensure that orders are shipped in a clear and transparent manner. We work with registered domestic and international courier services to facilitate order delivery.

1. Shipping Availability

We currently offer shipping to the following destination:

• International: United States

Shipping Charges:
Free standard shipping is available on all orders.

2. Order Processing & Delivery Timelines

The following timeframes are provided for general guidance:

• Order Cut-off Time: 6:00 PM (Eastern Time (ET)), Monday to Friday
• Handling Time: 3–4 business days (Monday to Friday)
• Transit Time: 5–10 business days (Monday to Friday)

Estimated Total Delivery Time:
Approximately 8–14 business days, depending on destination and courier operations.

Delivery timelines may vary due to customs clearance, courier delays, weather conditions, or other factors beyond our control.

3. Tracking & Delivery

• Order Tracking:
  Tracking details are shared via email once the order has been dispatched.
• Delivery Address:
  Orders are delivered to the address provided at checkout. Customers are responsible for ensuring address accuracy.
• Delivery Confirmation:
  Confirmation of shipment and delivery status is provided through email updates.

4. Shipping Responsibility & Delays

• Cutlery Cafe is not responsible for delays caused by courier services, customs authorities, or circumstances beyond our control.
• In case of failed delivery attempts due to incorrect address details, re-shipping costs may apply.

5. Contact Information

For questions related to shipping or delivery, please contact us:

Business Name: TERRA CART LLC

Registered Address:
212 N 2nd St, Ste 100
Richmond, KY 40475
United States

Contact us

Phone: +14752915091

Email: support@cutlerycafe.com