Privacy Policy
Cutlery Cafe (“we”, “us”, “our”) operates this online store and website (collectively, the “Services”). This Privacy Policy explains how we collect, use, share, and safeguard personal information when you visit our website, place an order, or interact with our Services.
By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We collect information that identifies or relates to you, including:
- Contact Information: Name, billing and shipping address, phone number, and email address
- Payment Information: Payments are processed securely by third-party providers (such as Shopify Payments or PayPal). We do not store full payment card details
- Order & Account Information: Purchase history, items viewed, cart activity, and preferences
- Device & Usage Data: IP address, browser type, device identifiers, and interaction data collected through cookies and similar technologies
- Communications: Messages sent to customer support, feedback, or reviews
2. How We Collect & Use Your Information
We collect information:
- Directly from you during checkout, account creation, or communication
- Automatically through cookies and similar technologies
- From service partners involved in payments, fulfillment, and delivery
We use your information to:
- Process orders, payments, and shipping
- Communicate order status and respond to inquiries
- Maintain website functionality and security
- Prevent unauthorized or fraudulent activity
- Comply with legal and regulatory requirements
- Send service-related communications where permitted by law
3. Sharing of Information with Third Parties
We share personal information only as necessary to operate our Services, including with:
- Shopify: Our ecommerce platform provider
- Payment Processors: To securely process transactions
- Logistics & Fulfillment Partners: To deliver orders
- Service Providers: Email, analytics, and operational tools
- Legal or Regulatory Authorities: When required to comply with applicable laws or lawful requests
We do not sell personal information.
4. International Data Transfers
Your personal information may be processed in countries where our service providers operate, including the United States, United Kingdom, European Union, Canada, Mexico, and India.
Where applicable, we use appropriate safeguards such as contractual protections to ensure data is handled securely and in accordance with relevant laws.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality
- Analyze site performance
- Improve user experience
You may manage cookie preferences through your browser settings or available on-site controls.
6. Your Rights
Depending on your location and applicable laws (such as GDPR, CCPA, or similar regulations), you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications
Requests can be submitted using the contact details below.
7. Data Retention & Security
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and regulatory obligations
We implement reasonable administrative, technical, and organizational measures to protect personal data. However, no system can be guaranteed to be completely secure.
8. Children’s Privacy
Our Services are intended for general audiences and are not directed to minors. We do not knowingly collect personal information from children.
9. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
Business Name: TERRA CART LLC
Registered Address:
212 N 2nd St, Ste 100
Richmond, KY 40475
United States
Contact us
Phone: +14752915091
Email: support@cutlerycafe.com