Return & Refund Policy

At Cutlery Cafe, we aim to provide a smooth and transparent shopping experience. Please review the policy below for details regarding returns, exchanges, cancellations, and refunds.

1. Return & Exchange Policy (14 Days)

We accept return or exchange requests within 14 days from the date of delivery.

Eligibility

To be eligible for a return or exchange:

  • Items must be unused and in original condition
  • Original packaging, accessories, and order confirmation must be included

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or altered items
  • Items missing original packaging or accessories
  • Gift items
  • Promotional or discounted items, unless received in a defective or incorrect condition

2. Cancellation Policy

Cutlery Cafe follows a customer-friendly cancellation process:

  • Cancellation requests may be submitted within 14 days of placing the order
  • Orders cannot be cancelled once processing or shipping has started
  • Requests received after dispatch initiation will not be eligible for cancellation

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Notify us within 14 days of delivery
  • Email support@cutlerycafe.com with:
  • Order number
  • Clear images showing the issue

Resolution

  • After verification, the issue will be addressed through a replacement or refund, as applicable
  • For products covered under a manufacturer’s warranty, customers may be directed to the manufacturer for support

4. How to Initiate a Return

  • Contact Support
    Email us to request a Return Authorization (RA) number
  • Return Shipping
  1. Customers are responsible for return shipping costs unless the item is defective or incorrect
  2. We recommend using a trackable shipping method

  • Labeling

  1. Clearly write the RA number on the outer packaging

5. Refund Process & Timelines

  • Inspection: Returned items are reviewed upon receipt
  • Approval Notification: You will be informed once the return is approved or declined
  • Refund Method: Approved refunds are issued to the original payment method
  • Processing Time: Refunds are processed within 6–8 business days after approval, depending on the payment provider

6. Company Information

Business Name: TERRA CART LLC

Registered Address:
212 N 2nd St, Ste 100
Richmond, KY 40475
United States

Contact us

Phone: +14752915091

Email: support@cutlerycafe.com

Support Hours:
Monday to Friday
09:30 AM – 5:00 PM (Eastern Time (ET))